Privacy policy

1. Who we are

Rawdog Towels (Pty) Ltd is the responsible party for the personal information described here, as that term is used in the Protection of Personal Information Act 4 of 2013 (POPIA). Contact details are at the bottom of this page.

2. What this website collects

This site is a set of static pages. It has no cart, no checkout, no login and no contact form.

We use Google Analytics to understand how people use the site. It tells us:

• which pages are viewed;
• roughly where visitors are, to the city or country, never a street address;
• what device and browser they use;
• how they found us, for example from a search, from Instagram or from a link; and
• when someone taps one of the WhatsApp buttons.

Google Analytics sets cookies in your browser to do this. Google processes the data on our behalf, as our operator under POPIA, and does not store your full IP address. We use it because we have a legitimate interest in understanding how our site is used. Google explains how it uses information from sites that use its services.

We do not use this data to identify you or anyone else, and we do not sell it.

Opting out and objecting. You can object to this at any time. Install the Google Analytics opt-out browser add-on, or block or clear cookies in your browser’s settings. The site works the same either way.

Questions. If you have a question or a request about your privacy, send us a WhatsApp or an email using the details in section 11.

Server logs. Our host, Netlify, keeps standard server records, which include your IP address, the time of the request and your browser type. They exist to keep the site running and secure.

Fonts. The fonts are served from this site, so no font requests go to Google.

The buttons on this page open WhatsApp, Instagram or your email app. Once you are in one of those, that provider’s privacy policy applies to what happens there, not this one. Orders and messages you send us on WhatsApp are handled under WhatsApp’s own privacy policy while they are in WhatsApp. What we do with your details once we have them is set out in the rest of this policy.

3. What we collect when you order

Orders happen over WhatsApp, so we collect only what is needed to fulfil one:

• your name and the phone number you message us from;
• the delivery address you give us;
• your email address, if you give us one;
• the details of your order, such as how many towels you want; and
• your proof of payment, which shows the paying account name and the reference.

We do not ask for and do not store your card number, your PIN or your online banking login. If you pay by card link, the payment provider handles the card details and we never see them.

4. Why we use it

• To make, pack and deliver your order.
• To answer your questions and sort out problems, returns or exchanges.
• To keep the accounting and tax records the law requires us to keep.

We do not sell your personal information. We do not add you to a marketing list off the back of an order, and we do not use your details for advertising.

5. Who else sees it

• The courier. Bob Go receives your name, delivery address and phone number so it can deliver your parcel.
• Our bank, and the payment provider if you pay by card link. They process the payment.
• Our accountant, and SARS. Where the records are needed for tax.
• Our website host, Netlify, and Google, for the website data described in section 2.
• Anyone the law requires. Where we are obliged to disclose.

Apart from the people listed above, we do not sell or share the details you send us when ordering. We only use them to process and deliver your order and to answer your questions. Messages on WhatsApp are also handled under WhatsApp’s own privacy policy.

Website analytics are separate from your order details. Google processes them for us, as set out in section 2.

6. Where it is kept, and for how long

Order records sit in the WhatsApp conversation, in our email and in our accounting records. We keep them for as long as we need them for the order, for any returns period, and for the period the tax and companies legislation requires, which is five years for tax records and up to seven years for company accounting records. After that we delete or archive them.

Google Analytics data is kept for 14 months and then deleted automatically.

Some of these services, including Google Analytics, Netlify, WhatsApp and our email provider, store data outside South Africa. We only use providers that are bound by data protection terms giving protection substantially similar to POPIA, as section 72 of POPIA requires.

7. Security

We take reasonable steps to protect the information we hold. No method of storing or sending information is perfectly secure, so please do not send us anything sensitive, such as a full banking login or an ID document, unless we have asked you for it and explained why.

8. Your rights under POPIA

You may ask us to:

• tell you what personal information we hold about you;
• correct anything that is wrong;
• delete information we no longer have a reason to keep;
• stop using your information for a particular purpose; or
• object to us using your information, including for website analytics.

Message or email us and we will deal with it. We may need to confirm who you are first. If you are not happy with how we handled it, you can complain to the Information Regulator of South Africa at inforegulator.org.za.

9. Children

This is not a product aimed at children and we do not knowingly collect personal information about them. If you believe we hold information about a child, contact us and we will delete it.

10. Changes

We may update this policy. When we do, the date at the top of this page changes and the new version is posted here.

11. Contact

Rawdog Towels (Pty) Ltd
WhatsApp +27 66 152 4023
frans@rawdogtowelssa.com
Unit 40 Sandton Village Estate, 138 Holkam Road, Paulshof, Gauteng, 2191

Information officer: Frans Brogden, director. POPIA requires a responsible party to have one, and any query about your personal information goes to him at the details above.

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