Shipping and delivery
What delivery costs, who carries it, and how long it takes to reach you.
1. Where we deliver
We deliver to physical addresses inside South Africa. If we cannot deliver to your address, we will tell you as soon as we reasonably can.
2. What delivery costs
The towel is R950. Delivery is charged on top and you pay it. The courier cost depends on where you are, so we quote it to you on WhatsApp before you pay anything. You will never be charged a delivery cost you have not seen first.
3. Getting your order out
Orders are packed and dispatched 1 to 2 business days after payment clears. Orders placed over a weekend or a South African public holiday are handled on the next business day.
Packing and the courier together mean you should allow 5 to 7 business days from order to delivery. That is the figure quoted on the front page. The breakdown below is what makes it up.
We only sell what we have. Orders are capped at the stock on hand, so you will not be charged for something that is three weeks from existing. If a batch has run out we say so and tell you when the next one lands.
In a busy patch, over a promotion, or when something unforeseen happens, packing can take a little longer. If your order is materially delayed we will tell you.
4. The courier
We ship with Bob Go and its courier network. After dispatch, allow roughly:
- Main centres: 2 to 3 business days.
- Regional and outlying areas: 3 to 7 business days.
These are estimates, not guaranteed dates.
5. Tracking
You get a tracking number once the order is booked with the courier. Give the courier system a little time to update before the number shows anything useful.
6. Your delivery details
Give us a complete and accurate delivery address and a phone number the courier can reach you on. Check them before you pay.
If you spot a mistake, message us straight away. Once a parcel has been dispatched we may not be able to change the address, and a redirect can carry an extra courier charge.
7. If delivery fails
The courier may try to contact you on the details supplied with the order. If a delivery cannot be completed because the address was wrong, nobody was there to take the parcel, or for another reason outside our control, sending it again may cost extra.
8. Delays
Things outside our control can hold a parcel up. Courier backlogs, weather, road closures, strikes, public holidays, and the rest.
If we hear about a significant delay to your order we will help you chase it with the courier. Nothing in this section limits any right you have under South African law about late or failed delivery.
9. Lost or damaged parcels
If your parcel looks lost in transit, or turns up materially damaged, tell us as soon as you reasonably can. Send your order reference and, for damage, photographs if you can take them. We take it up with the courier and sort out the appropriate remedy.
What happens with a faulty or damaged product is set out in the returns policy.
10. Contact
Rawdog Towels (Pty) Ltd
WhatsApp +27 66 152 4023
frans@rawdogtowelssa.com
Unit 40 Sandton Village Estate, 138 Holkam Road, Paulshof, Gauteng